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nabet Legal rules for your account

nabet Legal explains how we handle account access, identity checks, wallet records and policy requests before you enter the lobby.

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POLICY HELP PATHS

Three ways to raise a Legal question

A clear contact route matters when a policy affects your account, so we keep help close to the login and cashier paths.

Account support link Use the support link inside your signed-in account for Legal questions about phone verification, access status or a policy copy. Include your account identifier and the section you are asking about so we can route the request to the right record.
Cashier status path When DANA, OVO, GoPay or QRIS shows an unclear status, open the cashier path before sending another request. Share the receipt reference and displayed status; we use those details to separate a payment question from an account-policy question.
Policy change request Ask us to correct, access or clarify account data through the same support route. Tell us whether your request concerns cookies, retention, phone details or payment records, and we will explain the next identity check where one is needed.
DATA HANDLING PRACTICE

How nabet handles six policy areas

Legal is also about the practical handling of your account after access is granted. We record only the details needed to connect your account, phone verification, wallet status and policy requests, then…

Account data

We use account details to identify the correct account, connect policy requests and display the relevant access state. If you believe a detail is wrong, contact us through the account support link and specify the field that needs checking.

Cookies

Cookies can keep a sign-in session, remember page choices and help the Legal area load in the form suited to your device. You can ask us what cookie purpose applies to your session and request clarification through account support.

Account security

Phone verification is required before account access, and an account change may trigger another check. Do not share a password or verification code in a support message. We use the account route to confirm that a request comes from the account holder.

Payment records

A DANA, OVO, GoPay or QRIS receipt helps us match a wallet event to the correct account. For bank transfer or virtual account activity, the displayed account details and reference are used when we check a status or investigate a mismatch.

Retention requests

Some account and transaction records may need to remain available for policy, security or dispute handling. Ask us how long a particular record is retained and why. We will explain the applicable reason before discussing a removal or restriction request.

Policy changes

If Legal wording changes, we direct you to the current policy page from the account area. You can ask which clause applies to a past action, an upcoming account change or access where local law permits, without relying on an earlier saved copy.

Questions about nabet Legal access

These Legal answers address the points most likely to matter before you open an account or ask us to change an existing record. They cover eligibility, verification, data use, payment evidence and contact steps for Indonesia. Where a situation depends on location or a specific account record, the policy wording shown after login takes priority over a general explanation here.

nabet Legal covers account access, phone verification, data handling, cookies, payment records, retention and policy requests. Access depends on local law, so the terms shown for your account and location are the wording to check before using the lobby or requesting an account change.

Yes. Our account path uses phone verification before account access. If the check does not complete, use the account support link rather than creating another account. We may ask for matching account details before discussing a change or explaining an access decision.

We use the payment reference and displayed status to connect a DANA, OVO, GoPay or QRIS event with the correct account. If a receipt does not match, send the reference through account support and avoid repeating the transaction while the status is checked.

You can request access, correction or clarification through the signed-in support route. Name the field or record concerned, such as a phone detail or payment reference. We may complete an identity check before changing information connected with account security or funds.

Our Legal wording explains cookies used for sign-in sessions, page preferences and device presentation. A mobile browser and desktop browser may display the same policy links differently, but you can ask support to clarify the purpose connected with your account session.

Retention can differ by record type and the reason it is needed for policy, security or dispute handling. Ask through account support about a specific account or payment record. We will explain the applicable reason and whether a change request can be considered.

Open the support link inside your account, or use the cashier status path when the question concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Include your account identifier and receipt reference so we can check the relevant policy path.

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